I continuously had to call and be led around in circles to get anywhere. First shipment was lost by FedEx, I spoke to 3 different customer service reps all of whom said they would call me back with information and never did. GARDENA, CALIFORNIA - I ordered an iron wall mount as a gift over the phone. I see that many people have similar experiences and am wondering how ZGallerie continues to get away with this. Upon speaking with the customer service team several times, who assured us that the credit has been finalized from their side (as of October 4th), we are still awaiting this credit. We are awaiting a credit that has been paid to Z Gallerie for 5 months now, yet we have no furniture in our possession. They also told that us they would rush the order and it would only take 2 – 3 weeks for delivery.Īfter 7 weeks and no communication from the store, we cancelled the order. This was obviously unacceptable, so after much deliberation, they reluctantly offered us a $250 gift card to keep the furniture order open. They offered to “fix” the situation by delivering the damaged furniture to us so that we had furniture while we waited for another replacement. We contacted the store from which we ordered the furniture and explained the situation to them, and that we considered canceling the order as we were now concerned about the quality of the furniture. The replacement furniture was not deliverable yet AGAIN due to damage to the fabric on the chair. We did not hear from the delivery company again until August 2nd. At the end of June, we received a phone call from the delivery company that there was damage to the wood on the sofa and that a replacement piece would be ordered promptly. We were given a delivery time frame of late June. We placed 50% down at the time of purchase and then paid the remaining 50% in May before the items were to ship. The customer service team has been very difficult to work with and has done nothing but provide us with inaccurate and incorrect information.īackground: In April, we ordered the Ricki Sofa and Ricki Accent Chair.
ZGALLERY JAVA DAYBED. SERIES
We have encountered serious problems receiving a credit for an item we ordered in April 2007 and cancelled in September 2007 after a series of issues prevented us from receiving our order. Final prices are as marked.PITTSBURGH, PENNSYLVANIA - Now that I found this site, I would also like to share my experiences. Promotion cannot be combined with any other offer and is not valid on books, Z Babie, plush toys, past purchases or towards purchases of gift cards. Up to 70% Off regular price items before taxes. Valid for purchases made from October 26th, 2022 - November 1st, 2022 by 11:59PM PST. Promotion cannot be combined with any other offer and is not valid on other departments, plush toys, sale items, past purchases or towards purchases of gift cards. Valid for purchases made from October 26th, 2022 - November 1st, 2022 by 11:59 PM PST. Promotion cannot be combined with any other offer and is not valid on regular price items, Perfectly Priced items, past purchases or towards purchases of gift cards Receive an extra 20% off clearance items before taxes.
Valid for online purchases made from October 26th, 2022 - November 1st, 2022 by 11:59PM PST. Box, Military Postal Service and International orders). purchases, delivered to a single address within the 48 contiguous U.S. Taxes, oversize fees and assembly charges still apply.
Excludes furniture, leaner mirrors and past purchases.
ZGALLERY JAVA DAYBED. FREE
Free shipping applies only to orders placed on October 31st, 2022 by 11:59 PM PST.
Final prices are as marked.įree Shipping offer applies to "Standard" shipping on orders of $99 or more. Promotion cannot be combined with any other offer and is not valid Perfectly Priced items, past purchases or towards purchases of gift cards. Valid for purchases made on October 26th, 2022 - November 1st, 2022 by 11:59 PM PST. Up to 30% Off In-Stock Furniture Favorites. Valid for purchases made from October 13th, 2022 - November 1st, 2022 by 11:59 PM PST. In Stock Furniture Favorites Up to 30% off
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