Urgent Care really needs to address how their receptionist staffing handles such matters if they’re going to see me in the future. Or, perhaps they should seek other employment that keeps them in a room with no social interaction. This is not the type of job someone should have if he/she doesn’t like dealing with the public, no matter the situation. These are extremely difficult circumstances and every one is trying to cope to their abilities but a little compassion and understanding is certainly not much to ask from a health care agency. My daughter was then able to schedule us for Christmas Day, but, again, the receptionist at the desk was unpleasant and abrupt in her demeanor. She was totally unprofessional and rude, abrupt and out of line. We arrived on the day before Christmas eve without appointments because the phone recording clearly says that one was not necessary.
While your PA was extremely nice and caring, I can’t say the same of your front desk receptionist. Me and my family have been to Urgent Care many times for Covid testing but this was the first at this location. How they can handle the amount of people they are, while keeping patients apart, is nothing short of amazing! + More I have used Pro-Health for years, whenever I was unable to see my primary. 2 1/2 days in, and I already see an improvement!! As I’d had no fever, and was already taking Flonase, he started me on a 6 day course of steroids.
Same day results covid testing near me professional#
The Dr who came in to follow up about my sinus infection was professional and personable. I was asked to wait in the room for results, which came back (negative🤗) in less than a half hour. No sudden poke, but gentle twisting in both nostrils, sure to get at different parts of each nostril. This was my first COVID test, and we’ve all heard stories about that nasal/“brain” swab! This technician was thorough, but gentle. Clearly, they have some staff dealing w walk-ins, and others with those w appts. I laughed: under the circumstances, I expected to wait upwards of 3 hours! They texted me a link, and I filled out paperwork in the car, then rec’d a link letting me watch my exact place in line, in real time. He apologetically explained that he would call me on my cell when it was time to come in. There was a receptionist on the phone when I arrived, it wasn’t 5 seconds later that a second appeared, took my info (I wanted a rapid COVID 19 test first, in case). I was the only person in the large waiting room. I knew I could count on their safety protocols. While I had the option to make an appointment online, they were running 3 days out, so I tried my luck, and walked in. I knew better, and went to Pro-Health immediately. Understandably, as some of my symptoms overlapped w COViD 19 symptoms (severe headache, dizziness, nausea), she asked me to go to a (different) urgent care instead. I had called my primary for an appointment, thinking I had a severe sinus infection. Even in these crazy times, the facility was, as always, clean, dependable and filled w caring employees. I cannot express how grateful I am to have this ProHealth facility nearby.
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